Privacy Policy

1. Overview

This Privacy Policy explains how ELVOROZ collects, uses, discloses, and safeguards information when you visit this website or interact with any product in the ELVOROZ portfolio. We built this policy to be plain and specific rather than long for the sake of it — if anything is unclear, contact us using the details at the bottom of this page.

2. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, and message content when you use our contact form, report an issue, or subscribe to our newsletter.
• Automatically collected information — such as IP address, browser type, device information, pages visited, and referring URLs, collected through standard server logs and analytics tooling.
• Cookies and similar technologies — used to remember your theme preference (light or dark mode) and to understand aggregate site usage.

3. How we use your information

• To respond to inquiries submitted through our contact form or issue reports.
• To send newsletter updates to subscribers who have opted in, and to let them unsubscribe at any time.
• To monitor, maintain, and improve the security and performance of our Services.
• To comply with legal obligations and enforce our Terms of Service.

4. Cookies and tracking

We use a minimal set of cookies and local storage, primarily to remember interface preferences (such as dark/light mode) and, where enabled, to measure aggregate traffic patterns. We do not use cookies to build cross-site advertising profiles, and we do not sell data collected through cookies to third parties.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services, such as our email delivery provider (for transactional and newsletter emails) and our media hosting provider (for image and file storage), each bound by their own data protection obligations.
• Legal and safety purposes — where required by law, or to protect the rights, property, or safety of ELVOROZ, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

6. Data retention

We retain contact form submissions, issue reports, and newsletter subscriptions for as long as reasonably necessary to fulfil the purpose they were collected for, or as required by law. You may request deletion at any time using the contact details below.

7. Your rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to marketing communications (such as the newsletter) at any time.

To exercise any of these rights, email support@elvoroz.com. We will respond within a reasonable timeframe.

8. Security measures

We apply industry-standard safeguards to protect information in transit and at rest, including encrypted connections (HTTPS), hashed credential storage for administrator accounts, and access-controlled infrastructure. No method of transmission or storage is 100% secure, and we continuously work to improve our practices.

9. Children's privacy

Our Services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "last updated" date at the top of this page.

11. Contact us

Questions about this policy or your data can be sent to customer@elvoroz.com.